Refund policy
Delivery & Returns
Last updated: 29 September 2026
Dispatch
Every Keedd gift is personalised to order in our Northampton studio. We aim to dispatch orders the same working day, and always by the next working day. Orders placed at weekends or on bank holidays are dispatched the following working day.
Each order is wrapped in a kraft gift box with tissue paper, ready to give.
UK delivery
|
Service |
Delivery time after dispatch |
Cost |
|---|---|---|
|
Royal Mail Tracked 48 |
2–3 working days |
Free |
|
Royal Mail Tracked 24 |
1–2 working days |
4.95 |
| International Delivery EU | 5-10 working days |
18.50 |
Delivery times are estimates from Royal Mail and are not guaranteed. If you need your gift by a particular date, such as a christening, please order in good time or email us before ordering.
International delivery
We ship to selected countries, with rates shown at checkout. Delivery usually takes 5–10 working days after dispatch. Customs duties, import taxes or handling fees charged by the destination country are the recipient's responsibility.
Tracking and missing parcels
You will receive a dispatch email with tracking details where available. Please make sure your delivery address is complete and correct, as we cannot be responsible for parcels sent to an address entered incorrectly.
If your parcel has not arrived within 10 working days of dispatch (UK) or 20 working days (international), please contact us and we will investigate with the courier and replace or refund your order if it is lost.
Returns of personalised items
Because our items are personalised to your specification, we cannot accept returns or exchanges for change of mind. This is permitted under the Consumer Contracts Regulations 2013. Please check spelling, dates and options carefully before ordering.
Faulty, damaged or incorrect items
We check every item before it leaves the studio, but if something is not right, we will put it right:
- Email contactus@keedd.co.uk within 14 days of delivery with your order number and a photo of the problem.
- We will confirm next steps, usually within 1–2 working days.
- If the item is faulty, damaged in transit, or we made a personalisation error, we will remake it, replace it or refund you in full, including delivery costs.
We may ask you to return the item; if so, we will cover reasonable return postage. If the error is in the personalisation details you gave us, we can remake the item at a reduced cost.
Refunds
Approved refunds are made to your original payment method within 14 days. Depending on your bank, it may take a few more days to appear.
Contact
Questions about delivery or an order?
Email: contactus@keedd.co.uk or info@dcaro.co.uk
Text +44 78 3076 3563. We will reply within 1–2 working days.
Returns address: Keedd, Abington Square, Unit F70, The Chapel Place, Northampton NN1 4AQ, United Kingdom