Shipping policy
Shipping Policy
Last updated: 29 September 2026
Every Keedd gift is personalised to order in our Northampton studio and posted from the UK. Here is how and when your order will reach you.
Processing and dispatch
We aim to dispatch your order the same working day, and always by the next working day. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are dispatched on the next working day.
During busy periods, such as the weeks before Christmas, dispatch may occasionally take a little longer. We will let you know by email if your order is affected.
UK shipping options
|
Service |
Estimated delivery after dispatch |
Cost |
|---|---|---|
|
Royal Mail Tracked 48 |
2–3 working days |
Free |
|
Royal Mail Tracked 24 |
1–2 working days |
4.95 |
|
International Delivery EU |
5-10 working days |
18.50 |
Shipping costs are calculated and shown at checkout before you pay.
International shipping
We ship to selected countries outside the UK. Available services and costs are shown at checkout. Delivery usually takes 5–10 working days after dispatch, depending on the destination and local customs.
International orders may be subject to import duties, taxes or handling fees charged by the destination country. These are not included in our prices and are the recipient's responsibility.
Packaging
Every order is wrapped in a kraft gift box with tissue paper and sealed with a Keedd sticker, ready to give.
Sending a gift
You can send your order straight to the recipient by entering their address at checkout. We never include prices or invoices in the parcel.
Tracking your order
Once your order is dispatched, you will receive an email with tracking details. Please allow a few hours for tracking information to update.
Delivery address
Please check that your delivery address is complete and correct before ordering. We cannot be responsible for parcels sent to an incorrect or incomplete address given at checkout. If you notice a mistake, email us as soon as possible and we will try to update it before dispatch.
Delivery estimates and delays
Delivery times are estimates provided by Royal Mail and are not guaranteed. We are not responsible for delays caused by the carrier, bad weather, strikes or other events outside our control. If you need your gift by a particular date, such as a christening or birthday, please order in good time or contact us before ordering.
Lost or damaged parcels
If your parcel has not arrived within 10 working days of dispatch (UK) or 20 working days (international), please contact us. We will investigate with the carrier and, if the parcel is lost, send a replacement or give you a full refund.
If your item arrives damaged, please email us within 14 days of delivery with your order number and a photo, and we will put it right.
Contact
For any questions about shipping, email contactus@keedd.co.uk or text +44 78 3076 3563. We reply within 1–2 working days.